Its Only a Game

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"Football is not a matter of life and death, its much more important than that!" – Bill Shankly This weekend saw the start of the European Football Championships and a bi-annual occurence in my house (whenever the World Cup or Euro's are on) that I go 'soccer' crazy in the hope that one year England will repeat its feat from 1966 of winning the World Cup or some other trophy.… Read More »Its Only a Game

Juggling Customer Service?

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"If someone thinks they are being mistreated by us, they won't tell 5 people, they'll tell 5000" Jeff Bozos – CEO Amazon.com I am pleased that summer has truly arrived in the past few days even if it is often with hot and sticky weather, but it does also mean that the area is filled each week with many interesting and stimulating activities that go on.One such event this past… Read More »Juggling Customer Service?

Give us a job!

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“Insecure managers create complexity” – Jack Welch I came across an interesting article this week about the use of simulated work environments to assess people for certain positions. (The link to the article is in the "Whilst you are surfing" section). It was something I used in the UK with a number of recruitment clients as part of the selection process. It certainly highlights to all of us how prepared… Read More »Give us a job!

The Lost Art of Communication?

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"There is no reason for anyone to have a computer in their home" Ken Olsen – Computer Designer and founder of Digital Equipment I have just completed a full day's training with my own coach, which was entirely via a telephone line and the web. Originally the workshop was meant to be in New York which would have involved at least 2 days including travel etc.The technology that we have… Read More »The Lost Art of Communication?

Rain Rain Go Away

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"And when it rains on your parade, look up instead of down. Without rain there would be no rainbow" Gilbert Chesterton We just had a long weekend here in Canada and as with many bank holidays that I remember from the UK this one was a wet one also! We had many inches of rain and with two young children you can go stir crazy in a house very quickly.Luckily… Read More »Rain Rain Go Away

The future is the children

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"Service is what life is all about" Marian Wright Edelman We spent Saturday morning volunteering and participating in the local Rotary 5k/1k run/walk for kids. The slightly overcast weather certainly did not put a dampener on our efforts. My 4 year old son Aidan ran and walked in the kids 1k race, raised $250 for the charities and was one of the top children fundraisers. We had over 500 local… Read More »The future is the children

Mothers Day

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Last Sunday was Mothers Day and our family is blessed to have such a wonderful mother, I could not ask for anyone greater as companion, best friend and leading light for my two fantastic children. Probably like many we do not stop enough to appreciate the role our parents and caregivers gave us or say thank you enough. When I am at work I can concentrate on it 100% because… Read More »Mothers Day

Oh Doctor I’m in Trouble…….

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We have moved home recently to a wonderful part of Ontario that gives us access to many of the outside activities that we love. However one of the inconveniences when moving is changing Doctors. It took us over 6 months to finally get an appointment in town with a doctor who was taking new patients. Whilst we were in the waiting room a couple came in with a 4 day… Read More »Oh Doctor I’m in Trouble…….

Are we inclined to wait for all uncertainties to be satisfied?

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"If we wait until we've satisfied all the uncertainties, it may be too late." – Lee Iacocca I know that in the past I have been inclined to wait, or as Chris Barrow the Million Dollar Coach would say, been living in the bullshit funnel.The last month for me has been a revelation as well as a continuation of my 'journey'. I had been working on a Personal Branding certification… Read More »Are we inclined to wait for all uncertainties to be satisfied?

Public Speaking

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"Those who are fired with an enthusiastic idea and who allow it to take hold and dominate their thoughts find that new worlds open up for them. As long as the enthusiasm holds out so will new opportunities" Norman Vincent Peale I have just completed a speaking engagement at a local job fair on the importance of Personal Branding in securing future employment and got both a great turnout and… Read More »Public Speaking