The last long weekend we went away for a few days to New Jersey (more about some other customer experiences there later) and I left it to the last minute to do anything about canceling delivery of local newspapers.
Too late you might think, get the neighbours to pick them up – but no – I went online and was able to cancel newspaper delivery all from my computer with less than 36 hours notice. Not only that but on returning I was greeted with a voicemail advising me that the delivery had started again and had that happended and was I okay with the service.
You bet I was and next time I might just opt for the donation to local literacy that they run to send my newspapers there.
How are you making it easy for your clients to work with you?