4 Steps to Turn Social Media Into a Positive Customer Service Experience
“Social media is a promise to your customers to listen and engage” was how Russel Lolacher wrapped up his presentation. While I had engaged with prospects and clients on social media, I had never really considered that it is a customer service tool. But it makes sense. This week is the fourth in a series of articles I have written based on my opportunity to attend the annual Tweetstock.ca Conference in… Read More »4 Steps to Turn Social Media Into a Positive Customer Service Experience