According to a Globe & Mail article a young Calgary man was shocked to receive a bill recently for $85,000 to cover roaming and bandwith charges on his cell phone!
He had signed up for an unlimited plan for $10 a month but obviously did not read the small print and went on to download movies, songs etc!
Now how would you feel about that???!!!!
Perhaps Bell Mobility will spin this story into a positive. A warning system with both voice and e-mail alerts could be installed to keep customers and Bell Mobility from getting in this jam again.
A customer responsive, problem solving company gets good press.
While I don’t advocate fault-free society, this story at first glance is a PR bonanza for Bell Mobility.
Doug