In the last 2 weeks I have received at least 3 phone calls from MBNA Canada asking for someone who does not live at my address (and never has). When I inform them that this is the case I am then trated to a quick advertisement for the company's credit card. First time I did not think anything of it. Second time I became highly suspicious. Third time I got… Read More »Can I Interest You in a Credit Card?
The last long weekend we went away for a few days to New Jersey (more about some other customer experiences there later) and I left it to the last minute to do anything about canceling delivery of local newspapers. Too late you might think, get the neighbours to pick them up – but no – I went online and was able to cancel newspaper delivery all from my computer with… Read More »Newspapers Are Not Dead
One of the restaurants I was able to sample while in San Fran was 'Blowfish – Sushi To Die For!' – great food in a funky modern atmosphere, quite loud music, tatooed servers – very NOT traditional Japanese style restuarants. When the bill came they had a great survey card included – "Blowfish Babble" It stated – "Ritsu wants to know…….Tell him what's on your mind" and then blank spaces… Read More »Sushi To Die For!
I was very proud to have received an award of excellence last week at the Career Professionals of Canada conference – "Outstanding Volunteer Contributor to the Community, sponsored by The Employers Choice. In the last two weeks I have been to both the Career Masters Institute and the Career Professionals of Canada conferences. The one big takeway for me from both is the strong sense of community from people who… Read More »Do You Volunteer?
I did not get a chance to blog about this at the time or after my trip to San Francisco – but I have to include it from a point of view of a poor brand experience. On my return to Buffalo my flight was delayed in the air by a wind change over Newark and I landed in New Jersey with 10 minutes to catch my connecting flight to… Read More »Its something daring – the Continental
After 9 days without blogging I have to admist a sense of guilt and withdrawl – is that good or sad? With two conferences to attend almost back to back and playing e-mail and client catch up in between it became a case of dropping something. When I was at the Career Masters Institute conference a good friend and colleague Kirsten Dixson of Brandego was presenting on leveraging technology and… Read More »Missed me, missed me, now you’re gonna kiss me!
With Bob Rae and several more politicians entering the race for the leadership of the Liberal party it will be interesting to see how this unfolds in terms of the various entrants brands. Rae a former NDP leader has built a reputation as a certain style and type of politician and now he is in effect appealing to a different group – will he be able to rebrand and succeed?… Read More »A Rae of Sunshine?
Vladamir Putin the President of Russia has hired a US PR firm to work on its image while it is the G8 leader this year. The country has more recently been building a perception of being more authoritarian – although Jon Higgins, CEO of the PR firm Ketchum gives it a different spin, blaming competing countries; "Russia is reviving as a very strong and independent state in taking decisions. Its… Read More »Back in the U.S.S.R.
I am typing this in my room in San Francisco for the Career Masters Institute conference and wide awake at 4.30 am ofcourse becuase of the time difference. Great to get e-mail done but not so great probably around 3.00 pm this afternoon! Had the opportunity to meet with a number of great career professionals from across North America and looking forward to their thoughts on some of the presentations… Read More »Are You Going to San Francisco?
I am looking forward to going to the Career Masters Institute conference this week for a number of reasons. First and foremost its a chance to connect again with William Arruda – the personal branding guru who I started working with three years ago and has been instrumental in redesigning the direction of my business. There will also be over a dozen certified personal brand strategists there from his certification… Read More »Career Masters Institute